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What is MyConcern?

MyConcern® is a simple to use, safe and secure software for recording and managing all safeguarding concerns. The system enables all staff to record any safeguarding concern, safe in the knowledge that a proper record has been made and that their safeguarding lead has been automatically notified. It also equips the designated safeguarding lead to assess each concern and manage any ongoing action that needs to be taken. 

MyConcern® was designed with the support of teaching professionals and meets (and often exceeds) all DfE statutory guidance and school inspection standards. It is constantly updated to reflect national good practice in schools and ’lessons learned’, including Serious Case Reviews. 

  • Simple to use, saves time and encourages reporting
  • Intuitive and easy to navigate – little or no training required
  • Gives staff the confidence that their concerns have been fully recorded
  • Helps to identify emerging risks and trends
  • Minimises the need for paper records
  • Ensures compliance with all current legislation, standards and guidance
  • Allows a school to meet all of its safeguarding obligations
  • Provides clear and auditable evidence for Ofsted and Estyn inspections

Key features 

Simple and easy to use

MyConcern is simple and easy for staff to record and manage any safeguarding or wellbeing concern. It automatically notifies the Designated Safeguarding Lead (DSL) of any new concerns and equips them to closely monitor and manage all concerns.

Provides critical evidence 

MyConcern automatically builds a chronology for all concerns and enables the recording of decisions and the allocation of staff actions. There's online messaging available between team members and the software can link to your Management Information System. 

Can be accessed anywhere 

MyConcern is accessible securely from any web-enabled device. It's school controlled, role-based, access with secure data transmission and data storage in the UK.

Creates a team around the child

DSLs can create a ‘team around the child’ within MyConcern, either in an individual concern or within a pupil’s Active Profile. It's national best practice for school staff who have reported concerns, to be kept updated on the status of their concern; including staff as team members within a concern, is an excellent way of achieving this.

Agency collaboration

MyConcern also enables the DSL to facilitate joint working and information sharing with trusted external partners (e.g. local authority staff, peripatetic services et al) by adding them as team members to a specific concern or a pupil profile.

The software enables users to upload files to concerns or pupil profiles in the form of documents or other media, which are linked to the relevant record (e.g. screenshots, minutes of multi-agency meetings, referral forms). This reduces to an absolute minimum the need for paper records; any paper records that are required can be scanned and uploaded into MyConcern.

Record lessons learned

DSLs are also able to create a record of ‘lessons learned’ from the cases they are managing. These are collated within a table in the resources’ area of MyConcern. This provides a comprehensive record of how schools are learning from their professional practice and enable that learning to be implemented. This is of significant value to schools, Governing Bodies and to Ofsted.

Library of local safeguarding policies – right service, right time

In addition to centrally provided resources, schools are also able to maintain an on-board library of their local safeguarding policies (e.g. including LSCB guidance).  All of these resources are available to all users 24/7. Each school allocates and controls role-based access for internal and external trusted users and DSLs for its own instance of MyConcern.

Product and data security

In recognition of the security standards MyConcern has achieved, it has attained certification under the Government’s Cyber Essentials Scheme. The company has also completed the DfE Cloud Services accreditation for the delivery of cloud-based solutions to schools and is named in that document on the DfE website.

Any school wishing to cease its subscription to MyConcern would have its information returned to them in CSV format (any uploaded files would be in their original format). This is in accordance with the requirements of the DfE Cloud Services framework.

All data recorded by schools using MyConcern are transmitted using Secure Sockets Layer (SSL) technology - 2,048 bit SSL encrypts all data between end-users and the server. In accordance with DfE guidance, the safeguarding records held in MyConcern are hosted in enterprise-level, secure & resilient data centres within the EEA (i.e. Microsoft Azure, which is DfE Approved). Each school’s database is fully encrypted and no data is held in human readable form.

Learn more

Get in touch to learn more about MyConcern and how it can support your school or academy. 

Service Catalogue

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Training Catalogue

Download our 2020 Training catalogue

Download our product catalogue for more information about the services we offer.

Product Catalogue 2021

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